If you face a case of fraud or theft within your Bitselly account, please follow the steps mentioned below:
You will have to go through a KYC verification on Bitselly.com
You must submit a support request, which provides the following details:
1) A detailed description explaining how the hack happened.
2) Detailed blockchain links of all the involved transactions.
3) A signed non-disclosure agreement.
If Bitselly finds reasonable and sufficient evidence regarding your funds being stolen, Bitselly will lock your funds temporarily. The victim of fraud is required to provide a police report within 24 hours of filling the support request. Hence forth, Bitselly, will straight away start dealing with the matter, working directly with the law for handling the processing of the funds.